Superior Machinery offers the Customers a very attentive pre-sales service, meeting the different needs of the Customers, even the most complex ones.
Our R&D department is made up of a highly specialized team capable of carrying on product design and advise the customer based on the specific conditions of use of the product and of the processed materials.
Our Sales team benefits from Chinese and international professionals always available to discuss and meet Customer’s requirements, acting as an interface between the Customer and the Headquarter.
Superior Machinery’s Logistics Department is available for our Customers to support the organization of shipments of our products, comparing different solutions, by sea and by air and comparing different shipping agents to identify the logistically most convenient and economical solution.
In the post-sales phases, our Sales Team is always available to manage any question regarding the products and their pre and post-testing operation.
Finally, Superior Machinery benefits of engineers and designers available to visit our customers to carry out the mapping of the products present at their factories.
3. After sales service
Our company has a professional after-sales service team. The after-sales department tracks the usage of customers in time, and provides customers with after-sales problem handling, technical consultation and maintenance effect tracking. Provide improvement information for production, processing, quality inspection and engineering design. With professional design, processing, testing and after-sales, Huaye has won the support and recognition of the majority of customers.
1. Technical support, according to different plastic raw materials and molding process to choose a reasonable screw structure and material
2. Analyze and answer the situation of products on site and give reasonable suggestions
3. Help customers debug machine, improve molding process, solve product defects